01Oliver:Recover

A modern, cloud-based application that manages collections litigation between creditors and their law firms and service providers.

01.1The Oliver Advantage

Oliver:Recover maintains a sophisticated cloud database of all relevant information on each account from the creditor, law firms, and service providers. That data is automatically cleaned, updated, routed, and reconciled.

Greater visibility into speed, revenue, and expense of recovery efforts

Scalable for even the largest nationwide lenders

Smarter insights to eliminate bottlenecks and optimize partner performance

Stricter compliance with regulations and policies

01.2Creditor and Law Firm Integration

Oliver seamlessly exchanges data with systems at creditors and law firms using either APIs or the industry-standard formats.

Law firms can use their existing matter management systems or Oliver:Litigate.

01.3Normalized Account Data in Real Time

Oliver maintains a centralized, cloud-based database of every account in collection.

It stores all the information about the debt, documents, payments, and other details pertinent to the file, using a common-information model to ensure minimal confusion or errors.

Oliver cleans all data to eliminate mistakes and inconsistencies—and automatically reconciles files assigned to law firms with account updates provided by the firms.

01.4Workflow Intelligence

Route files according to the creditor’s guidelines and policies at every step.

Define rules specifying which files will be litigated or sold based on multiple variables, including geography, product type, and balance.

Calculate balance due precisely, incorporating interest rates, payments, fees, and all other appropriate factors.

01.5Analytics Engine

Pinpoint what’s working in a collection litigation program and what needs help.

Track balances, recoveries, costs, velocity, and performance broken down by state, loan product, and law firm.

Spot workflow bottlenecks and unfavorable jurisdictions.

01.6Document Management

Centrally store and track every document associated with each file.

Utilize creditor-defined templates for communication and filings customized for each jurisdiction.

01.7Automated Compliance

Retain information on customer communications preferences.

Automatically identify files that can’t be litigated, such as those past the statute of limitations or covered by the Servicemembers Civil Relief Act.

Log every action in detail to enable easy compliance audits.

Learn how Oliver can improve your collections litigation process.

02Oliver:Litigate

Oliver:Litigate is a modern, cloud-based matter management application for law firms and creditor legal departments that manages collection litigation workflow, automates document production, and ensures compliance.

02.1The Oliver Advantage

Oliver:Litigate maintains a sophisticated cloud-based database of all relevant information on each account from the creditor, law firms, and service providers. That data is automatically cleaned, updated, routed, and reconciled.

Greater productivity for lawyers and staff

Smarter insights to improve performance

Better compliance monitoring

More visibility into litigation speed, revenue, and expense

02.2Creditor and Law Firm Integration

Oliver seamlessly exchanges data with systems at creditors, whether they use Oliver:Recover or other technology.

It also works smoothly with the existing law firm systems.

02.3Centralized Account Data

Maintain a cloud-based database of every account in collection.

Store critical details (e.g. debt, payments, documents, collection attempts, and more) pertinent to the file.

Oliver cleans the data to eliminate errors and inconsistencies.

And it automatically reconciles files assigned to law firms with case updates provided by the firms.

02.4Workflow Intelligence

Route files according to the creditor’s guidelines and local court procedures at every step.

Ensure precise calculation of balance due, incorporating interest rates, payments, fees, and all other appropriate factors.

02.5Document Creation

Automatically assemble g-notices and legal filings using creditor-provided templates and data on each account.

View backup information for each element of a document.

Automatically insert and document meaningful attorney involvement.

02.6Analytics Engine

Pinpoint what’s working in a collection litigation program and what needs help.

Track balances, recoveries, costs, velocity, and performance, broken down by state, loan product, and lawyer.

Spot workflow bottlenecks and unfavorable jurisdictions.

02.7Document Management

Store and track every document associated with each file.

Integration of electronic signature and notary services.

Creditor-defined templates for communication and filings customized for each jurisdiction.

02.8Automated Compliance

Retain information on customer communications preferences.

Automatically identify files that can’t be litigated, such as those past the statute of limitations or covered by the Servicemembers Civil Relief Act.

Log (in detail) every action to enable easy compliance audits.

Learn how Oliver can improve your collections litigation process.

03Oliver:Services

Oliver:Services is a new approach to executing the repetitive processes in collection litigation for creditors that use Oliver:Recover. A world-class team of experts in collections law, process engineering, and technology handles all document creation, case management, payments, accounting, and vendor coordination.

03.1The Oliver Advantage

Oliver:Services offers a new operating model for creditors that employ multiple collections law firms. Instead of each firm using its own procedures and vendors, these functions can be handled more efficiently by the central team at Oliver:Services, allowing lawyers to focus on litigation. Benefits include:

Consistent, precise execution of litigation workflow by a dedicated team of trained paraprofessionals

Standardized document creation with automatic routing for attorney review

Tighter controls for regulatory compliance, data security, and consumer privacy

Significantly lower total cost for creditors with improved liquidation rates.

03.2Quality Control

A single team handles all the administrative and financial aspects of collections litigation nationwide, using state-of-the-art processes, controls, security, and quality standards.

03.3Litigation Workflow

Every step before, during, and after litigation is executed and tracked.

Pleadings filed. Docket numbers recorded. Court dates managed. Process served. Writs of Garnishment prepared.

03.4Document Preparation

All demand letters, pleadings, and correspondence are prepared in strict adherence to regulations, creditor guidelines, and local court rules.

Documents are automatically routed to lawyers for meaningful review, which is tracked, logged, and auditable.

03.5Vendor Coordination

Workflow is routed to vendors for database scrubs, collection calls, process service, asset searches, and even appearance counsel.

Centralized management allows for negotiating more advantageous vendor contracts and better results.

03.6Payment processing and accounting

An efficient central system collects payments from consumers, remits payments to creditors, and disperses funds to vendors, law firms, and courts.

Everything is meticulously accounted for and auditable.

03.7Transparency and Control

With all workflow managed through the Oliver platform, creditors can monitor the entire process in real-time.

Compliance can be easily controlled and audited.

03.8Experience

The Oliver:Services team has decades of experience supporting collections litigation for large creditors and law firms operating across the United States.

Learn how Oliver can improve your collections litigation process.