A New Paradigm: Creditor-Driven, Consumer-Centric Collections

Walker White

May 10, 2021

The Hunstein Case is just the latest example of how consumer-centric policies, laws and market conditions are causing disruption and uncertainty in the collections industry. And it won’t be the last. Here are some recent examples:

  • COVID pandemic
  • Dodd Frank vendor oversight requirements
  • New debt collection rules and Reg F
  • New administration and regulatory activism

All these changes are designed to protect consumers and regulators are forcing creditors to be responsible for this consumer-centric movement.  To protect their brand and reduce operational risk, creditors need to make a paradigm shift from a decentralized approach to a centralized, creditor-driven approach.

This three-part webinar series will explore this centralized, creditor-driven approach from three different perspectives: creditor, regulator, and servicers.

Part One: Collectors Perspective (on-demand)

How 2 of the Top 5 Creditors are Poised to Win in this New Paradigm for Today and Tomorrow.

May 12, 2021 | 3:00 PM EDT

Part Two: Regulator Perspective (register)

How Creditors can Align their Strategies to Meet Regulators Future Expectations

June 2, 2021 | 1:00 PM EDT

Part Three: Servicers Perspective (register)

Minimize Chaos in a Dynamic Environment

June 30, 2021 | 1:00 PM EDT

Watch PART ONE webinar today and hear Heidi Staloch, USBank, Stefanie Jackman, Ballard Spahr, Walker White, Oliver Technology Corporation and Thomas Michael, Oliver Technology Corporation discuss:

  • Why creditors are shifting to a centralized, creditor-driven model.
  • How a free flow of consistent, accurate data is the source of the solution across the creditor’s strategy.
  • What end-to-end oversight and control means for collections and consumers.

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